Return Policy

At Duxpur Performance, we strive to provide our customers with high-quality custom-built products tailored to their specifications. However, we understand that occasionally circumstances may arise where a return is necessary. Please review our return policy outlined below:

1. Eligibility for Returns:

  • Custom-built products are eligible for return only if they meet one or more of the following criteria:
    • The product received is significantly different from the specifications provided by the customer at the time of ordering.
    • The product arrives damaged or defective.
    • The product does not function as intended due to manufacturing errors or faults.

2. Timeframe for Returns:

  • Customers must initiate the return process within 30 days from the date of receiving the product.
  • Returns requested after this period may not be accepted unless under exceptional circumstances and at the discretion of Duxpur Performance.

3. Return Procedure:

  • To initiate a return, customers must contact our customer service team at
  • Upon approval, customers will receive instructions on how to return the product.
  • Customers are responsible for ensuring the product is securely packaged for return shipping.

4. Condition of Returned Products:

  • Returned products must be in their original condition and packaging, including all accessories, manuals, and any other materials provided with the product.
  • Any signs of usage, damage, or alteration may result in the return being rejected or a restocking fee being applied.

5. Inspection and Refund Process:

  • Upon receiving the returned product, our team will inspect it to verify eligibility for a refund.
  • Refunds will be processed within 7 business days of receiving the returned product.
  • Refunds will be issued to the original payment method used for the purchase.

6. Non-Returnable Items:

  • Custom-built products that were correctly manufactured according to the specifications provided by the customer are generally non-returnable unless they fall under the criteria mentioned in Section 1.

7. Restocking Fee:

  • A restocking fee may be applied to returned products that do not meet the eligibility criteria outlined in this policy or are returned beyond the specified timeframe.

8. Shipping Costs:

  • Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
  • Customers are responsible for return shipping costs unless otherwise specified.

9. Exchanges:

  • We do not offer direct exchanges for custom-built products. Customers wishing to exchange a product must initiate a return and place a new order.

10. Final Decision:

  • All decisions regarding returns and refunds are subject to the discretion of Duxpur Performance and will be made in accordance with this policy.

Contact Information:

  • For any inquiries or assistance regarding returns, please contact us at

By proceeding with a purchase from Duxpur Performance, you acknowledge and agree to abide by the terms and conditions of this return policy.

Duxpur Performance reserves the right to update or modify this return policy at any time without prior notice.